If you receive a damaged or defective item in your order, please request a refund or replacement (you can do it online with just a few clicks!) What if my package shows as “Delivered” but I did not receive it? The company offers a 90-days customer satisfaction guarantee window to request a return or refund. †These statements have not been evaluated by the Food and Drug Administration. Vitacost.com Refund Policy. Domestic returns and replacements inside the US are processed free of charge with the provided mailing label. We have this policy in an effort to protect the safety of our employees, save you the hassle of re-packing/shipping items and to reduce the environmental impact of shipping the same item multiple times. Vitacost does offer Free Standard Shipping on orders $49 or over. • Replacements are subject to availability and will be shipped at no additional cost. Need tips on how to save more with Vitacost free shipping code or promo code? • Check nearby spots where the package may have been left. Policy Update: We are no longer accepting returns, in an effort to protect the safety of our employees, save you the hassle of shipping items and to reduce environmental impact. We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. Vitacost Return Policy. Copyright © 2020 Vitacost.com. Vitamin K1 (phylloquinone) is the natural form. Simply request a refund or replacement and get your money back. The company was bought by Kroger in 2014. All rights reserved • Designated trademarks and brands are the property of their respective owners. Third-party shippers and international freight forwarders Atkins Snack Bar White These items are not eligible for replacement in the event that they warm or melt during shipping. New to Vitacost? Shipping, Coupons Should you have multiple items that need to be returned, no more than one item can be open. We’re always here for you. Terms of Returns: In case users are unsatisfied with the product, they can return it to any US with a few clicks on Vitacost Online Service Center. We offer a world-class selection of vitamins, supplements, organic food, bath and beauty supplies, household essentials, baby and pet products and much more-at a significant savings over what you'll find in … Orders with a subtotal of $49 or more ship FREE from Vitacost. What if the item I receive is expired? Refunds are issued to your original payment method for the purchase price of the item. Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to): Vitacost Help Pages: What to Know. A return request can be placed via a special form on the website, using the registered email and the delivery zip code. Vitacost.com, Inc. is an American e-commerce company based in Boca Raton, Florida, that sells vitamins, supplements and organic grocery products. For all domestic orders, if an item is missing, damaged or you are not satisfied with it, you may visit our Online Service Center to request a refund or replacement item within 60 days of your purchase. • Item(s) out of stock and unavailable for shipment This company lures you in by offering reasonable discounts and expediate shipping. These products are not intended to diagnose, treat, cure or prevent any disease. Vitacost Return Policy: U.S. customers can always return unopened products for free, and Vitacost will even pay the cost of return shipping. To be eligible for refund or replacement, the request, Item(s) out of stock and unavailable for shipment, Issues in processing your payment information. Vitacost Return Policy. If you get any damaged products from them, you can also return the product and apply for a refund. Provides optimal amounts of vitamin K including 200 mcg of vitamin K1 and 200 mcg of vitamin K2. Though Vitacost has a flexible return policy, it can be annoying to have to go through the hassle of returning a product because of poor packaging. If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and method by visiting the My Account page. Vitacost Return Policy . Vitacost Return Policy. Should you have multiple items that need to be returned, no more than one item can be open. We do not accept returns. This product is not intended to diagnose, treat, cure or prevent any disease. Be very careful what you buy from Vitacost. & Discounts. When ordering heat-sensitive items, such as chocolate candy or gummy vitamins during summer months, select the fastest shipping method to your daytime location. Yes, Vitacost does offer Free Return on your orders made on vitacost.com within a limited time. Same-day shipping is typically available for orders placed before 1:00 p.m. (ET) Monday through Friday. Glassdoor is your resource for information about Vitacost benefits and perks. Total Offers: 23: Coupon Codes: 12: Best Discount: 20%: If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box at a later date. Subscribe to receive your 20% off coupon. If your order or item(s) in your order are canceled, we’ll send an email notification listing the reason for cancellation. Vitacost was inducted into Inc Magazine's "Inc. 500 Lifetime Hall of Fame," in 2006 as one of the US's 500 fastest-growing privately held businesses for five consecutive years (2001–2005). Get exclusive offers, free shipping events, expert health tips & more by signing up for our • Ship to a secure location. Orders placed after 1:00 p. Please try again or check back with us shortly. Learn about Vitacost , including insurance benefits, retirement benefits, and vacation policy. A flat $4.99 fee applies to orders that do not qualify for free shipping. We may request pictures of the product you received to help in the processing of your refund or replacement request. • To be eligible for refund or replacement, the request must be made within 60 days of purchase. Sharing is caring. Items that are shipped with a cold pack or are otherwise heat sensitive include specific messaging and instructions on product pages, in the shopping cart and at checkout. Do they offer Free Shipping? You can track each package and see which products were shipped in each box. You can find additional information about Vitacost's free return policies on their customer service page here. Submit a Coupon. Once the limited window of time has passed, an order cannot be modified, even by our team. We follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. We follow specific protocol, including conducting frequent inventory checks, to ensure we’re delivering you the freshest items possible. Refund requests will be reviewed on a case-by-case basis. In certain situations, descriptions and/or photos may be required. Vitacost Coupon Stats. If you are not satisfied with an unopened, undamaged item, we encourage you to pass it along to someone who may be interested in it or donate it to an appropriate person or organization, after submitting your request for a refund. What if I entered the incorrect shipping address? If your order is missing an item, it may have shipped separately from a different fulfillment center and arrive in a different box at a later date. Supplements, Aromatherapy You can return any unopened items, as well as items that have been damaged in transit. However, depending on the shipping carrier and the package’s status, we may not be able to re-route your package. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside carrier. Items that are shipped with a cold pack or are otherwise heat sensitive include specific messaging and instructions on product pages, in the shopping cart and at checkout. We’re always here for you. We cannot guarantee that these items will not melt during transit, and shipping to certain locations during hot weather is not recommended. Useful resources and reward program. Unfortunately, ship happens and it’s possible that your package might incur damage during shipment. For orders shipped outside the U.S., if an item is missing, damaged or you are not satisfied with it, please contact us via chat or email to request a refund within 90 days of your purchase. If all boxes for your order have been delivered and an item listed in the enclosed packing slip is missing from your order, you can request a refund or replacement with just a few clicks at our Online Service Center. Sep 4, 2018. When ordering these items, select the fastest shipping method to your daytime location. For other issues, or if your order has not yet arrived, please visit our international shipping page and click your country's flag for specific information. If the product you received is similar to the product pictured online, you may have received an updated version of the product with a new label and/or similar name. We recommend checking product packaging, details and reviews of an item before purchase. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution. You will not be charged for any canceled items that are not shipped. Within 40 days of purchase, you may return all unopened items. For other issues, or if your order has not yet arrived, please visit our international shipping page and click your country's flag for specific information. For orders placed using Guest Checkout, no changes or modifications can be made. Certain items, including select probiotic supplements, are refrigerated in our warehouse to ensure quality and are shipped with a FREE cold pack. Vitacost Shipping Policy-Free standard shipping on orders totaling $49 or more (or $25 or more of Vitacost brand or other select brand products) within the contiguous U.S. -International shipping to more than 100 countries available. The Vitacost return policy gives customers 60 days to make a free and easy return on any unopened product purchased. But after you become a customer, they no longer offer discounts, bombard you with emails (to which you can't respond) and then ignore messages regarding order status, that are sent to them on their VItacost site. (For information on orders shipped outside the U.S., please see below.). If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. If any additional information is required to process your request, we will contact you by email. Outside of this window of time, please contact us via chat or phone (1-800-381-0759) immediately and we’ll do everything we can to re-route your package to the correct address. Chocolate Macadamia Nut. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy. Once the limited window of time has passed, an order cannot be modified, even by our team. In some rare cases, an item may be defective. Vitamins & We cannot guarantee that these items will not melt during transit, and shipping to certain locations during hot weather is not recommended. These items are not eligible for replacement in the event that they warm or melt during shipping. We read every single one and take action based on your experiences and opinions. Articles, guides, recipes are all available on the website too under the moniker Vitavibes. • Install a doorbell or security camera. What is your refund policy for orders shipped outside the United States? In the unlikely event that you receive an item that’s expired, please contact us directly so we can solve the issue and investigate the inventory of the item in question. If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and method by visiting the My Account page. For all other returns: Vitacost has an easy-to-use online service center where you can request refunds and replacements for damaged or unsatisfactory items. Shipping to the contiguous United States is free on all orders of $49 or more, or any order that includes $25 or more in Vitacost-brand items receives free shipping. Ask a neighbor if they accepted a delivery on your behalf. Vitacost Return Policy Within 40 days of purchase, you may return all unopened items. Vitacost will refund you the full amount less a restocking fee if you haven’t opened the product. Product is still double sealed and brand new. promotional emails. • Refunds are issued to your original payment method for the purchase price of the item. • Verify the shipping address on your order to ensure it was correct. Please note: only one opened package of any product is eligible for return. You can return any Vitacost product within 60 days after buying it. Click the stars to rate your cash back experience at Vitacost. Replacements are subject to availability and will be shipped at no additional cost. If you experience any kind of damage or loss when using this type of service, please contact the third-party company for remedy. And replacements for damaged or defective item carrier or service, please visit our international shipping page and your... That sells vitamins, supplements and organic grocery products: if you recieve a product from them, may! Free cold pack specific information on orders shipped outside the U.S. vitacost return policy contact! 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